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eightyoctane

06/15/11

Provided by Citysearch
Amended - Hixson Express Oil Change

An oil change business only provides one service - change your oil and filter - and it has to be right, or you'll soon be replacing your engine - it's a bad sign when you're a quart low three days after the service. The O-ring did't seal the first time, so the mechanic called in some help, and they eventually agreed that the problem was solved. Got the car home and found oil all over the driveway and garage. Checked the oil and almost a quart low. Engine light came on. Returned to the shop and they explained that the oil was residual off the skid plate (why didn they clean that off? and why didn't they refill their mistake?). The mechanic offered $10 off the orig bill, but he would have to ask his manager. The manager wasn't immediately accomodating, and the whole situation was aggrevating, but we got a call the next day - complete refund, and free oil change next time. We had to work at it, but the ultimate result was good. Let's hope they take their customers seriously, and you won't have this type of experience.

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DETAILS
General Info
Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. At Express Oil Change & Tire Engineers, every action we take and every decision we make is guided by our mission, our core values, and our vision. Our Core Values: Integrity, Pride of Workmanship, Quality, Teamwork, Enthusiasm, Friendliness, Continuous Improvement
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Categories
Auto Oil & Lube, Auto Repair & Service
Services/Products
  • Oil Change
Payment Options
Neighborhood
Northgate - Big Ridge
AKA

Express Oil Change & Tire Engineers

Other Information

Services: Oil Change

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Data provided by one or more of the following: DexYP, Data Axle, Yext.