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VCA Pets Are People Too Veterinary Hospital

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Veterinary Clinics & Hospitals, Pet Grooming, Veterinarian Emergency Services

1510 Piedmont Ave NE, Atlanta, GA 30324


Today: 7:00 am - 10:00 pm

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40 Reviews
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feeling mistreated


Provided by Citysearch
My Dog died over money

My black lab Roxie was sick.She was in pain. I rushed her over to the VCA Pets are People Too Veterinary Hospital. Her belly was swollen and she was having trouble breathing. When we walked in the door they immediately wanted to charge us $500.00 just to give her oxygen to stabilize her breathing. We had the hopes that we could get an antibiotic and something for her pain so that we could make it to her regular vet Instead the doctor presented us with a quote for 703.00 to run tests that could have been done at her regular veterinarian. I was prepared to spend at least $400.00 but I wanted it to be for something like an antibiotic. When I told the doctor that I did not want to run those tests there but wanted something like an anitbiotic and maybe a laxative and something for her pain. She refused and instead sent someone in the room with a paper for me to sign saying that I was refusing treatment which was not true! I did not want to spend my money on tests and then not have the money for her treatment. The doctor was so cruel and insensitive. She did not even come back to the room!! I cried for my dog who only needed an antibiotic and a laxative to save her life and the doctor was so greedy that she was willing to let me walk out of the hospital and let my dog die over some money. I am very angry and hurt. She is a heartless greedy person with no soul. She is comfortable with being set up in a wealthy community and just taking people's money for minor treatments and running unnecessary tests to take all of your money. When there is emergency you are supposed to treat the problem and give a diagnosis so that the pet can go to his regular doctor to continue treatment. I think that this hospital is a scam and they should not be in operation! As I was leaving there was a lady there that told me that she brought her dog in for a minor injury and she was charged $500.00. I told her they were rip off and then I left with my untreated beloved Roxie who died two days letter. She had pyometra. The doctor even wrote in the notes that she thought it was pyometra and didnt offer an antibiotic. I am so upset over the loss of my Roxie and they just didnt care!! All she cared about was scamming me for $703.00. She should not be in practice. DO NOT TAKE YOUR PET TO THIS HOSPITAL

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Provided by Citysearch
Rude & Expensive

My dog went in for her yearly shots and a bath - right at $450. I have never had a vet bill so large. When I asked for an explanation the guy behind the counter kept repeating the price. I will never go back again$450 is VERY EXPENSIVE!!!

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Provided by Citysearch
Over a year later they add $$$.$$ to my bill

I brought my dog to PAP2 for an after-hours emergency visit, so the estimate was steep to begin with. I made payment arrangements with the staff - put down a deposit of over $400 and paid the balance after pick up. This was July 2009. I just received (as in today, October 4th 2010) a voicemail asking for a return call regarding my balance due - well over a year after the service was rendered. I called back and was told that I owe over $200 and that it looked like the services went over the estimated cost. I wasn't informed of this when I asked for my balance in July 2009, or when I made FINAL payment...or at any point over the past year and two months since the service. Of course the office manager is on vacation this week and there wasn't anything the person I spoke with could do other than transfer me to the mgr's voicemail. I'm flabbergasted to say the least. I can only guess this ""rebilling"" is due to the management change mentioned in other reviews. I can't help but feel this is going to be a long, drawn-out process to get the billing corrected. I won't be paying the extra fees...I'm sure I'll be seeing this on my credit report some day.

As for the actual service - the vet I spoke with was friendly and compassionate...even when giving me the option of letting my dog die if I could not afford the service. I do recall spending several hours in the waiting room the night of the incident...and I waited close to an hour at pick up.

An aside ~ follow up visits were with her primary vet at another clinic - who informed me some of the services provided were not necessary for the type of injury she was being treated for.

A rating was required to post - otherwise I would give this company ""0"" stars.

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Provided by Citysearch
Won't be going back.

First off, the pros:

The vet was very sweet and friendly and talked to my pet like her own.
The office was very clean and nice.

Now the cons:

The price
The wait
The rude staff

I wish I had gotten a second opinion. It would have saved me over $170 if I had gone to a different vet.
The medication they gave my cat didn't even fix the problem.
I didn't have an appointment, so I understood I had to wait. I waited about 30 minutes before being seen. The vet saw me, and the nurse that gave my cat the shots said she was going to come back. An hour later, she never came back. so I left the room and asked the receptionist if the vet forgot about me. The vet apparently didn't know she was supposed to come back.

The receptionist was rude on multiple occasions; in the office and on the phone.
By the time I'd left, I didn't like her. I'm not sure if she was having a bad day or not.

I was furious at what I was charged and what was done. After researching on the internet and calling around, the exact same medications were up to 50% cheaper ONLINE and at other vets. I will NOT go back.
My cat is STILL SICK and I have no idea what is wrong without expensive tests (that actually aren't expensive at other vet clinics, they're only expensive at this vet clinic.)

I lost my job and used the last of my savings to take my cat to the vet. I wish I would have researched before the trip and not after.

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Provided by Citysearch
Great Place to take your pets

Our dog had a bad bite from a junkyard dog. My partner was a vet tech for 10 years and went to interview the staff at PAPT at Ansley to see if that was a place she wanted to take our dog for treatment. They were very friendly and knowledgable. She spent over an hour talking to them and inspecting the facility which they allowed since she was a vet tech. The place was very clean and professionally run. The prices were reasonable. The vet, Dr. Josh Woods, who examined our dog was through and caring and gave good advice. Would definitely use them again. My guess is that the bad reviews are from competetors not customers.
Larry Cooper

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Provided by Citysearch
Be ready to wait!

Recently we had an emergency with our dog, and since our regular vet is far from town, we went to VCA. Because it is so close to home, we decided to keep going for our regular check ups. Big mistake!! The first time I waited 40 minutes in a room, even though midway thru our wait I told the desk guy to not forget about us (he gave me attitude, and told me there was an emergency, I guess all the personnel was busy with one animal?). 3 weeks later I had to go for a booster shot and I waited 55 minutes in a little room. Again I told the desk midway thru our wait but nobody seems to know what´s going on, after 45 minutes I decided to go out and gave them hell!! So many excuses... the charts were messed up, the technician got confused, etc, etc. We will never go back. Also I was comparing the costs of the meds and it is very steep compared to my regular vet. I have never seen my dog get so upset when going to the vet! She starts trembling every time.
Literally: use only in case of emergency!

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Provided by Citysearch
wow, what a quick decline!

We loved this place because it was 24 hours and seemed reasonable, but about 6months after we started taking our pup there, the Mgmt changed and we suddenly had extra charges every single time we took her, regardless if we had current shots just two weeks earlier, they would always find a way to tack on 50-100 dollars! she came from the back smelling HORRIBLE, either like a cheap air freshener or poo and was clearly freaking out and ready to leave! she always immediately went to the bathroom as soon as she got through the doors, and for a dog that regularly holds it for ten hours, that's NOT a good sign.
seriously, unless it's midnight and your dog is really really sick, don't go here. It's not as cheap as you think and NOT WORTH IT.

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Provided by Citysearch
Bad for Boarding

Boarding here = Never again! I picked my dog up at 11 a.m. after a two day stay and she crapped (bloody stool) in their lobby. She's never had an ""accident"" so in shock I ask the employee why this might be happening and what might be wrong. He tells me she hadn't been let outside yet! 11:00 a.m. and hadn't been let out of her kennel to go to the bathroom!!! She's a smart dog and thankfully that was the only way she could communicate to me how horrible they were to her. Then I get her bag back which had contained specific instructions for treats in the a.m. and different treats after her medication. None of the treats were given to her! I will never do business here again! Really, I couldn't believe the kennel employee told me they'd been too busy to walk my dog that morning - yeah, well next time don't take that many dogs. At least mine will be one less at your kennel.

In addition, I know the price seems good at first, but in the long run you won't save because your dog will be sick and uncared for at that facility - and the price quote and price charge are two different things once they add in a bunch of hidden random fees anyway. Next time, I'll pay up for the peace of mind.

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Provided by Citysearch
You will be overcharged for less than adequate care.

Do not trust this practice with your animals. This is a corporate practice whose main interest ""money"" will always come before your animal's welfare. If you do some research you will find other ""local"" clinics that charge far less and require less manditory testing. You will not find fees like biohazard, disposable needles etc, at most clinics. They also have a rule about splitting up flea and heartworm preventative into single doses..they claim this is a law..if so, most local clinics are pretty loose about this ""law"". Also, the quality of the staff has gone down hill. The people they employ are not professional and seem miserable in their jobs.

What is really sad is that The Humane Society has made a deal with this company to send them new clients in exchange for a free exam for adopters. This is really sad!! The Humane Society wants to be supported locally but they send adopters to the most expensive ""corporate"" hospital in town..instead of some of the other""local"" hospitals which support the rescue efforts of this city and work to make animal healthcare affordable in the city of Atlanta.

One last point. If it is the middle of the night and your cat is dying, you will be turned away if you do not have atleast 500 dollars up front just to get your pet stable with fluids. They will turn you away and they will not give your pet's welfare a second thought. They will not even give you a referral! I know this to be true first hand.

All I can say is, For shame VCA/ Pets Are People Too!!!!

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Provided by Citysearch
What a Rip off!

I brought my newly adopted dog in for shots at the PAPT in Dunwoody. The assistant refused to help me weigh my dog and pretty much ignored us. Then, we were ushered into a small room and I was presented with a bill for $600!! When she saw the look on my face she said that we didn't have to do everything today and we ended up negotiating over services. I felt like I was buying a used car not taking care of my pets health.
The vet then realized that the dog was already chipped, but couldn't read it even though I found out later that the chip was from Home Again, the very same chip service they provide. I will NEVER go there again.

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Provided by Citysearch
unsatisfied customer

I have two dogs that were patients at PETS ARE PEOPLE TOO. Today july 13th, i went in to get a single dose of heart worm medicine for one of them. Because of the recession i can not afford six month doses at this time, and haven't been able to for a couple months now. PETS ARE PEOPLE TOO, refused to sell me a one month dose this time. Their reason was that they no longer feel that the single doses are being administered properly???? So apparently I am capable of administering a six month dose but not a single dose!!!!! I am very angry. I also tried purchasing from PET MEDS., but when they called PETS ARE PEOPLE TOO, to get them to sign off on the meds., PETS ARE PEOPLE TOO, refused, even though my dogs were current with their shots and heart worm test. Their reason was because the generic meds. i wanted wasn't a med. they(PETS ARE PEOPLE TOO) CARRIED!!! I was trying too take care of my dogs, PETS ARE PEOPLE TOO'S patients. They are more concerned with their bottom line than the health of my dogs. I found a feed store in the next county that sells yearly vaccinations and heart worm meds. for a fraction of the cost, and i dont have too spend a hundred fifty dollars for an exam and office visit to get my supplies. This feed store is a saving grace, worth checking out. I gave them one star only because a rating was required.

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Provided by Citysearch
Too Expensive

I originally chose this vet because it is open 24 hours. I have seen several vets there and they have all been excellent - especially Dr. Phillips and Dr. Woods. Unfortunately, since they became part of VCA, the prices have skyrocketed. I have a cat with chronic kidney disease and his fluids went from $30/mo to $60/mo. After comparing new and old invoices, it seems that almost every service has almost doubled in price - especially surprising in this economy. I would only suggest this place if you have a pet with special needs who may require overnight emergency care. Otherwise, there are plenty of better options out there.

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Provided by Citysearch
Local Vet Has Sold Out

This was nice local vet until recently, when they sold out to a giant chain. The changes have been overwhelming, and even the staff complains. Instead of giving your dog a normal checkup, they now make you choose from several packages of optional tests and procedures, pushing the higher-priced ones, which are loaded with tests rarely considered necessary for most dogs. If you need ear-wash for your dog, you are automatically sold a giant bottle. If you complain, the staff says, ""we've been bought out by a chain, and this is the only size they let us sell now."" Prices have gone up for almost every procedure, and they try to push the high-margin prescription foods they carry, rather than suggesting a range of options that might work for your pet.

Yes, this is a still an option for 24 hour emergency care. But for routine care, try to find a real vet. This place has sold out.

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Provided by Citysearch
Great emergency care!

I've not had a lot of vet experience, but my cat, Elmo, seriously hurt his tongue Nov. 2008, and they were all I knew to take him to.They saw him immediately, were very caring and kind. The Dr. called me twice a day to let me know how he was doing. It was very expensive, because of the treatment and putting in a feeding tube, but I felt very confident in choosing Pets Are People too, and, based on my experience, would highly recommend them for emergency care of your pets. I would normally take them to the Atlanta Humane Society, because of the cost (both my cats are adoptees), but their clinic has short hours and no weekends at all, which is when I needed the help. Thanks!

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Provided by Citysearch
extra manadatory charges make boarding too expensive

I've used Pets Are People Too for several years for borading but recently got charged $112.00 for two nights boarding due to new fees. They now require fecals every 6 months, a new vaccination twice a year, and they plopped on an $18.00 exam fee on top of these two fees. I could have put my dog in a hotel for less money. I have no problem getting my dog's any vaccination they need, but I think these guys are digging for money any way they can. I won't be going back.

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Provided by Citysearch
Good Vet, Great Bath, Bad Boarding

I agree with the above reviewer. PAPT has terrific veterinarians and amazing emergency care. My family has been taking our pets there for 25 years--long before they expanded, sold-out, and hired Gary, who is always too busy being snooty to actually assist customers. I am loyal to their vets for showing expertise and compassion when my pets were in dire trouble. However, the boarding facility can no longer compete with the day-camp style facilities (I recommend Barking Hound). My dogs come home pent-up and anxious--and they always have to urinate immediately in the parking lot, no matter how many ""extra"" walks we paid for. I would say keep this place on-call for vet care, especially emergencies, but board elsewhere.

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Provided by Citysearch
Great Vet! but don't board

We have been using Pets are People Too for almost 4 years for our dog and cat. Dr. Wood is wonderful and we will continue to trust the care of our sweet animals to the wonderful staff at Pets are People too. We use to board there but after a recent impromptu tour have chosen to make the drive to a better place. The kennels were being cleaned out so the mess was somewhat understandable but the kennels were tiny and stacked on top of each other and the worst was the very loud rap music blaring not exactly what we would call peaceful music for animals already in a stressful situation. Our dog would come back very depressed and stressed which we thought was from being away from home but in recent boarding trips he has come back refreshed, happy, and always jumps out of the car to stay with his friends at Smith Farms. There are plenty of kennels that are a little more of a drive where the dogs can see the sun and play on grass. Smith Farms is wonderful - try them.

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Provided by Citysearch
Great vet! Great experience...

After reading the reviews I thought I had to share my experience with Pets are People too.

I would definatly recommend PAPT for any of your emergency and non-emergeny needs. I recently moved from Los Angeles, two days after arriving my cat was having issues going to the bathroom. The only vet I could find open on Sunday was this 24-hour vet service. After arriving I did have to wait a good 45min to get in, the place seemed very busy. But hey, what do ya expect being the only vet open around? It turned out that my cat had a UTI. A very serious condition. He did have to spend a couple of nights but turned out to be fine. The prices seemed reasonable and the staff very friendly and helpfull.
Since then, I have been back for vaccinations and boarding my pets there many times. The only complaint I have is that the wait times are occasionally high. The place seems to be very popular. They are currently going through some kind of renovations and have alot of construction to deal with. After to talking to the front desk employee's it seems the location has been there for many years. I think 20+ so they must be doing something right.

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Provided by Citysearch
Highly Recommend Pets are People Two at Ansley Square

I felt I had to write to support the wonderful staff at this business. My regular vet clinic is Pharr Road Animal Hospital but twice I have been to Pets are People Two at Ansley Mall for emergency, weekend or middle-of-the-night visits. The first time, a couple of years ago, a wonderful young vet stitched up my Akita's foot but also, without prompting, noticed a small skin condition Nikki had been experiencing for years in spite of traditional medical treatments and shared with me some nutritional remedies she had used with her own Huskies. I tried her recommendations and they continued to work for Nikki whenever the skin problems recurred.

Last week I took Nikki, who had since become elderly and crippled, back to PAPT in the middle of the night. Nikki was in the throes of suspected bloat. A very young vet technician, who could not have weighed more than 90 pounds herself, singlehandledly lifted Nikki (about 95 pounds) out of my car's backseat and heroically rushed her into the clinic to the emergency room. Sadly the x-rays determined Nikki had suffered bloat and torsion, and the professional staff at Pets are People Too very kindly, gently and efficiently prepared her for immediate anesthesia and thereafter euthanasia. I felt as though Nikki and I were surrounded by caring family members who respected Nikki's feelings and mine, who loved animals and felt the pain Nikki was experiencing as though it were their own.

Although I had not expected Nikki's end-of-life experience to take place at Pets are People Too at Ansley Square, I am grateful to them for being there for us, for handling everything so well, for their continuing contact with me and assistance as I arranged Nikki's funeral and later picked up her belongings, for their thoughtful condolence card when I was not a regular customer, and for just being so understanding and compassionate in this time of grief.

I would highly recommend this clinic.

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Provided by Citysearch
Worst experience at a Vet EVER!!!

My better half took our dog to this vet to be neutered. We were using a prepaid certificate for the neuter from ""Friends of Animals."" We dropped off our dog with no issues. A couple of hours later, the doctor called me to let me know that they performed tooth extraction for my dog because he still had a ""baby tooth"", this was an additional $15 charge. Within 15 minutes, the doctor called again to let me know that they were going to give my dog a ""booster shot"" because it was their policy and that the person at the counter should have explained this and it would be an additional charge of $26 and that the person at the counter should have explained their policy of giving this booster shot. I told the doctor that the counter person had not explained anything other than coming back later in the evening to pick the dog up and if there are any complications the dog may have to stay overnight. I recapped the additional charges: $15 for the tooth extraction and $26 for the booster, so that there would be no surprises when I came later that evening to pick my dog up for the neutering. When I arrived to pick up my dog, the person at the counter told me that the total charges for the neutering would be over $180. I discussed the variance from the billing and what the doctor called me to let me know. The doctor claimed that the person at the counter should have explained all the additional charges. They did not. They are not helpful. Seems that they are all about getting your pet in there and then running up the bill without first consulting the pet owner. Oh yeah, did I mention that I brought my dog in for a NEUTERING and not a tooth extraction or booster shot?

Terrible communication. Terrible customer service. Probably the BEST ""NO CUSTOMER SERVICE,"" I have even experienced. Would not recommend this vet's office.

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General Info
Due to COVID-19, hospital hours may vary. Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations. These may include, but are not limited to, curbside check-in, health screenings, temperature checks and social distancing measures. Please visit our website for more details about safety at VCA hospitals, and call us before your visit so we can discuss the necessary safety protocols.
Regular Hours
Mon - Sun:
Veterinary Clinics & Hospitals, Pet Grooming, Veterinarian Emergency Services, Veterinarians
  • Advanced Care Services
  • Allergy & Itchy Skin Relief
  • Diabetes Treatment (Canine & Feline)
  • Diagnostics
  • Diet & Nutrition
  • Disease Treatment
  • Flea & Tick Control
  • General Care
  • Heartworm Disease Treatment (Canine & Feline)
  • Internal medicine
  • Medications/Prescriptions
  • Parasite Control
  • Pet Wellness Exams
  • Physical Examinations
  • Preventive Care
  • Primary Care
  • Puppy & Kitten Wellness
  • Senior Pet Wellness
  • Spay & Neuter
  • Vaccines & Vaccinations
  • Weight Loss Programs
Payment Options
Cats, Dogs
Ansley SQ
Northeast Atlanta, Piedmont Heights
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