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34 Reviews
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Provided by Citysearch
1st and Last Visit

Went there for the 1st time yesterday and will Never go back again! The woman behind the counter was so RUDE I can't even remember what the gelato tasted like. Should have read the reviews 1st . Forced to give 1 Star because a rating is required. Should be Zero.

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waterfall princess


Provided by Citysearch
If I close my eyes, I can pretend I'm in Italy...

Undoubtedly the best gelato in ATL.

Sure, Paolo has all kinds of sweet treats on display (I'm curious about the chocolate pyramids) but don't get distracted -- you want the gelato. I am passionate about the stracciatella gelato, which is like vanilla, only creamier and infused with bits of sweet chocolate. There are other flavors, but I need only one...

The first time I ever had stracciatella was in Italy, and I completely fell in love. Now when I want to remember those sunny days along the coast of Italy, I make the drive to Paolo's. Parking in VA-HI is a pain, but I guess it's easier (and cheaper) than a flight to Europe. And if I close my eyes, I can pretend I'm in Italy...

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Provided by Citysearch
You must be kidding me ... Paolo's sucks.

The most overrated establishment in Atlanta. We just got back from 4 weeks in Italy and this ""gelato"" is not as good as the worst gelato we had in Italy (and we tried 5 different flavors). We also tried their Tiramisu and Profiteroles ... horrible too. Tiramisu tasted like congealed egg nog and the Profiteroles tasted like poor supermarket products. I cannot believe that anyone who ever had real Italian gelato would like this place. I would never bring my Italian friends here because they would hate it. I wanted this place to be good ... too bad. Baskin and Robbins, Ben and Jerrys have better desserts and are less expensive.

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Provided by Citysearch
Not as Italian as he claims

Any real Italian person (especially someone like me who grew up in the hart of Gelato) will tell you this taste nothing like real Italian gelato.... I found the ingredients were not fresh at all, gelato was overpriced and service was soo and soooo.....very disappointing......it seems to me they are cutting corners thinking perhaps that over here no one will know the difference....not so fast....
Paolo devi fare di meglio....

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Casey Horton


Provided by Citysearch
Fabulous gelato in the heart of the Highlands

Tucked away in the adorable Virginia Highlands area, Paolo's is a quaint little shop specializing in Italian Gelato. Behind the gorgeous case of colorful gelato, you'll find a friendly face to help you choose the flavor of your choice, or sample a few if you can't quite decide. With choices ranging from Amaretto to Green Tea to Rosemary, it can be a tough decision, though, no matter what you decide I'm sure you'll be pleased. Stroll over to Paolo's after dinner one night and sample a gelato. You won't be disappointed.

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Provided by Citysearch
I am not coming back.

Besides the rude lady who makes you feel like you're not even welcome in the store which is backwards, this place is the only place I know of in Atlanta that sells Gelato unless someone else out there can let me know.

As for the taste, I wouldn't say this is the best Gelato. It just doesn't have the creamy texture, and I wouldn't say this is authentic either. Given the taste/price, I personally don't think it's worth it and you would probably be better off at some regular ice cream place that charges less as well.

All this combined with the lady who was obviously irritated at me asking a couple questions, and it just makes for an overall unpleasant experience. Thus, I won't be coming back here again.

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Provided by Citysearch
an ice cream store posing as a gelato store

I was sold a scoop of ice cream for 5.50 that they tried to pass off as gelato.--------------------------------When I went there, there was a long line and the guy that owns it or whatever was behind the counter. He has a video playing of all these video clips from news channels and the food network coming to the shop. There is so much hype and since most people don't really know what gelato is supposed to be like they believe the hype and say its awesome gelato. In reality its just good ice cream.----------------------------------I think this guy makes real gelato for when he is being covered by the media, the customers come rolling in, he saves money by making ice cream instead of gelato, sells it for gelato prices (5 bucks), people unknowingly just accept that it is gelato and he makes a killing.-------------------------------If you want amazing real gelato then get on 85N and drive two hours to Greenville in SC and go to Luna Rosa:(web address) (lunarosagelato)

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Provided by Citysearch
AWFUL SERVICE-cute decor

I have been trying to go to Paolo's for the past 4 months; however, since their hours are so strange, it never seemed to work out. I had lunch at George's on Sunday and then remembered that Paolo's is right around the corner so I headed in for some yummy gelato. The decor of the store is soo cute that I immediately felt drawn in; however, the woman behind the counter NEVER acknowledged my presence and when I started asking her about the flavors, I got one word responses with not even a glimmer of a smile. The pistachio gelato was tasty..but definiteley not worth the $5 price tag or the poor service!! I will NOT be returning to Paolo's again. Too bad since it has such potential!

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Provided by Citysearch
Fools the Eye- Overpriced and Unfriendly

This place looks charming from the outside and on the inside. However, I was shocked that they have a one sample rule for gelato tasting. I've been lucky enough to have tasted lots of good gelato in Italy, and throughout the U.S, and have never seen a sign stating one sample per customer. Sampling the gelato flavors is normal. Also, Paolo's gelato was just good- not as creamy as others- just good. It certainly was not worth the $4.50 price tag. I went in January. They did not have that many flavors because demand was low during the cooler months. Hot chocolate is on their menu. I requested one and was told that they did not have any milk to make hot chocolate. So, I ordered a small Italian soda, which cost me $3.50. Soda water and flavoring. Note: Ask the cost before ordering because prices are not listed for their beverages. Actually, don't even bother going in. It is obvious that the owner is not involved in the business, which is sad b/c this place has potential.

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Provided by Citysearch
Overpriced Publix Deli Fare

The smell was fantastic, unfortunately the service was s$#* ! The server had terrible people skills and had the personality of a goat ! No interest in making a sale...save your time...you'll wig out trying to find a place to park and then have to take abuse off some minimum wage creton.

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Provided by Citysearch
Terrible service!

The server was so NASTY (read: unprofessional) that my niece who had never experienced Gelato still has not tasted what I think is the best dessert in the world. It would not hurt the business to let people try it.

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Provided by Citysearch
A must see and do in the heart of VA Highlands

Excellent personality for what we normally see here in the states. Picture all the ice cream shops, smoothie places and desert places you've been too.
This is like none of them. It's really genius the way Paolo has brought entertainment and variety to this small shop.
The gelato is homemade and most of everything else is too. It's a little pricey, but I always make room for this after dinner in the neighborhood.
There is a great temptation to over indulge, but I just make it my goal to return again soon.

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Provided by Citysearch
Mad Italian's Pistachio Gelato, Pure Heaven!

We've been regulars of Paolo's, for a very long time in the Highland's. Even in cold February, it's always a high-energy treat. Cannoloi's, Cups, or Waffle Cone's, it's just the best Gelato in the ATL. Personal favorite is Pistachio. Although Rum Raisin, is a close second. And all the Italian caffene is excellent. And to top it all off, the wild and crazy guy himself, Paolo! Oh, and try the unusual Flower Flavors, like Jasmine.

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Provided by Citysearch
Great Cannolis, The Gelato is Nothing Special.......Where's the Seating

I love the cannoli's.....unbelievably good.

The gelato is just average and not worth the expensive pricetag. I know Paolo goes out of his way to ""really sell the authentic italian feeling"" (and it does sell), but why can't the quality of the gelato match that feeling?

Another issue is that there is no space, long lines, and very limited outdoor seating. On more than one occasion I wanted to have a cappucino with my cannoli, but it's tough to do while standing up!

One more thing, enough with the Food Network rerun in the front window. All of us know about it, and it gets old having to watch reruns of that schmoozfest with Al....

If Paolo would only spend a few bucks on seating and better quality gelato, then I could see being a regular here.

I know my opinion won't keep all the V-H neighbors from getting in line and singing the praises, because quite frankly, the truth hurts.

I'll take my cannoli to go....

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Provided by Citysearch
This place is ROCK !!

Oh !! Man ~ What a Great Gelato !!
It's my first time to have the gelato & i just fall in love with it!!
Must try !! STRACIATELLA (like chocolate chip) Just so good !!
But don't just pick only one flavor coz' you can do up 2 four flavors.
Ask for samples, Staffs are very nice & extremely friendly.

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Provided by Citysearch
Easily the best gelato in the city

Serving more than a few flavors of gelato, Paolo's in Virgina Highland is a great place to go after dinner for a sweet summer treat. Paolo's has been featured on The Food Network and has also been Zaggats rated, so you won't be taking a chance on a unknown with this one. Paolo's has the traditional gelato flavors as well as a line of soy based and flower flavored gelati. I had the nutella gelato and loved it. But, watch out because this is a cash only establishment and there isn't a lot of standing room in the shop. It is worth the crowd and the hassle of having to make sure you have cash. They also have dog gelato, so you can bring Fifi along for a tasty treat as well.

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Provided by Citysearch
Not worth it

Gelato is average and service is horrible. Just ask for a sample and see how you are treated. I won't be back.

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Provided by Citysearch
Excellent Itanian Ice

This has to be the best Gielato outside of Italy. It is not cheap, but it worth every penny, and you get what pay for in taste. You're in Virginia Highlands, and the atmosphere, the dining, the people, are what you visit for. It is the perfect way to end your evening, especially with summer approaching. You will see that many agree as the lines lengthen with the summer heat outside.

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Provided by Citysearch
Overpriced & Crowded

The store's location in the Highlands means that there is no space to sit and enjoy your gelato - that is if you can find a parking place. And although the gelato is good, the prices are too high for the little portions.

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Provided by Citysearch
Yummiest of them all

Absolutely the best! Creamy and low fat...how can Paolo go wrong. Wonderful and unusual flavors, ie. roses, lavender, ect. The coconut rocks!

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Regular Hours
Mon - Thu:
Fri - Sun:
Ice Cream & Frozen Desserts
Italian Desserts, Gelato, Chocolates, Nut Flavors, Creams, Fruits, Tiramisu, Canolli, Marzapane, Imported Italian candies, Cookies, Coffees
Payment Options
Atlanta’s Virginia Highlands Neighborhood
Northeast Atlanta, Virginia Highland
2 locations, Catering, Gift shop, Parking
Other Information

Parking: Street

Wi-Fi: Free

Bike Parking: No

Cuisines: Ice Cream, Dessert

Price Range : Below Average

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